AWS re:Invent 2023 re:Cap for education and government
ON DEMAND
Watch educational sessions led by Amazon Web Services (AWS) experts sharing top announcements from AWS re:Invent 2023, tailored to educational institutions and government agencies.
This 90-minute video details how IT leaders, managers, developers, and builders can take advantage of these enhancements to improve products and solutions, including a focus on generative AI.
You'll learn:
- New AWS solutions applicable to educational institutions and government agencies
- Sample use cases and challenges
- Advice from AWS solution architects
Who should attend?
US and global government organizations and nonprofits who are looking to transform their contact center operations.
Agenda
Tuesday, Jan 24
1:00 - 2:00 PM ET
Deploy Amazon Connect with artificial intelligence/machine learning (AI/ML) inside the FedRAMP High boundary
Speakers: Jason Shaffer and Samuel Frederick
Wednesday, Jan 25
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Improving both the caller and agent experience using AI/ML
Speakers: Kevin Moore and Lewis Brown
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
\Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Speaker: Ken Daugherty
Watch now
Speakers
Speaker1
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AWS
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Speaker2
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Speaker3
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Speakers
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Speaker2
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Speaker3
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Speaker4
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Speaker5
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Speaker6
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Agenda
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Tuesday, Jan 24
1:00 - 2:00 PM ET
Deploy Amazon Connect with artificial intelligence/machine learning (AI/ML) inside the FedRAMP High boundary
Learn how to securely deploy a FedRAMP High compliant instance of Amazon Connect contact center in the AWS GovCloud (US). With conversational AI features, organizations can automate routing of callers and chatters using Amazon Connect to the agents who are best suited to assist them.
Speakers: Jason Shaffer and Samuel Frederick
Wednesday, Jan 25
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Improving both the caller and agent experience using AI/ML
Learn how Kentucky Transportation Cabinet (KYTC) has used Amazon Connect and AI/ML to remove friction for the commonwealth’s citizens and improve the agent experience. The result: More satisfied callers and agents that are more productive and less likely to leave. There will be an opportunity to ask questions to the Amazon Connect Specialists and solutions architects.
Speakers: Kevin Moore and Lewis Brown
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speaker: Ken Daugherty
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speaker: Ken Daugherty
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speaker: Ken Daugherty
Sessions
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WEBINAR 1
Deploy Amazon Connect with artificial intelligence/machine learning (AI/ML) inside the FedRAMP High boundary
Learn how to securely deploy a FedRAMP High compliant instance of Amazon Connect contact center in the AWS GovCloud (US). With conversational AI features, organizations can automate routing of callers and chatters using Amazon Connect to the agents who are best suited to assist them.
Speakers: Jason Shaffer and Samuel Frederick
Tuesday, Jan 24
01:00 - 02:00 PM ET
WEBINAR 2
Improving both the caller and agent experience using AI/ML
Learn how Kentucky Transportation Cabinet (KYTC) has used Amazon Connect and AI/ML to remove friction for the commonwealth’s citizens and improve the agent experience. The result: More satisfied callers and agents that are more productive and less likely to leave. There will be an opportunity to ask questions to the Amazon Connect Specialists and solutions architects.
Speakers: Kevin Moore and Lewis Brown
Wednesday, Jan 25
01:00 - 02:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
WEBINAR 3
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speakers: Ken Daugherty
Thursday, Jan 26
01:00 - 02:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
WEBINAR 1
Deploy Amazon Connect with artificial intelligence/machine learning (AI/ML) inside the FedRAMP High boundary
Learn how to securely deploy a FedRAMP High compliant instance of Amazon Connect contact center in the AWS GovCloud (US). With conversational AI features, organizations can automate routing of callers and chatters using Amazon Connect to the agents who are best suited to assist them.
Speakers: Jason Shaffer and Samuel Frederick
Tuesday, Jan 24
01:00 - 02:00 PM ET
WEBINAR 2
Improving both the caller and agent experience using AI/ML
Learn how Kentucky Transportation Cabinet (KYTC) has used Amazon Connect and AI/ML to remove friction for the commonwealth’s citizens and improve the agent experience. The result: More satisfied callers and agents that are more productive and less likely to leave. There will be an opportunity to ask questions to the Amazon Connect Specialists and solutions architects.
Speakers: Kevin Moore and Lewis Brown
Wednesday, Jan 25
01:00 - 02:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
WEBINAR 3
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speakers: Ken Daugherty
Thursday, Jan 26
01:00 - 02:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
WORKSHOP
Setting up a secure digital front door on AWS GovCloud (US)
Learn how to set up a secure and compliant digital front door in this hands-on virtual workshop. You'll set up an Amazon Connect instance, enable two factor authentication and encryption and end by placing both a test call and chat to your new contact center. All of this can be done within the FedRAMP High boundary in the AWS GovCloud (US).
Speakers: Jason Shaffer and Samuel Frederick
Tuesday, February 14
1:00 - 2:30 PM ET
Teaser video
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PDF section
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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
